Shift Interactive is a Jamaican SaaS business focused on accelerating technology enabled marketing, customer service and commerce. Our SocialHive SaaS platform connects customers and businesses on WhatsApp along with all the popular Messenger services and your website. Using Conversational AI (Chatbots) and APIs we build Virtual Agents that automate and integrate customers with internal teams and departments to enhance the service experience while driving operational efficiencies.
Create Better Customer Experience
The Virtual Agent boosts customer satisfaction and loyalty because it provides 24/7 digital support that is personalized, convenient and easy to use. An Accenture study found that 61% of consumers prefer using digital channels to communicate with businesses and that 44% would leave that business if it didn’t have digital customer support capabilities. So, digital interactions with customers and agents have become essential.
Generate High Quality Leads
The Virtual Agent reduces friction and streamlines the data collection process by replacing webforms thus effortlessly boosting your inbound lead generation strategy. The Virtual Agent can prequalify leads using a chatbot template with credit union-specific questions without your sales agents being involved. A chatbot template for lead generation can help your credit union reach out to a bigger audience without involving the customer success team.
Improve Customer Rep Experience and Productivity
Customer reps and agents spend huge amounts of time filling out forms and just passing information back and forth between your credit unions and your customers increasing customer support costs and customer/agent frustrations. Conversational AI lets customers go straight to your Virtual Agent with most routine queries on issues such as the due date of payments and the status of loans, freeing customer reps and agents to do other, more valuable tasks.
Increase Revenue
Better customer experience reduces churn. The Virtual Agent also reduces the number of people who drop out during the customer acquisition process, because that process happens much faster and more easily. The ongoing customer dialog with the Virtual Agent can help spot opportunities to upsell and cross-sell automatically alerting customer reps and agents about how to approach a client.
Founded in February 1998, Symptai Consulting is a leading Cyber Security, Digital Transformation and Anti-Money Laundering firm serving the Caribbean and the wider world from our head office in Kingston, Jamaica.
We exist to help companies mature into their strategic vision of themselves. We do this through use of knowledge, application of skill and good old-fashioned hard work.
The heart of a professional services organization is its people. At Symptai we have created a fanatical culture for the brightest minds in the region to express themselves. We retain and equip those who fit our culture by investing in their total development and challenging them to do the same. We encourage our people to derive satisfaction from and be happy in their work, and to enjoy the gifts of their labor. Underlined by our core principles of candor, integrity and curiosity, we hold ourselves accountable firstly to ourselves, to each other, and our clients. We build exceptional relationships with our clients and our community. Whatever we choose to do, we do well.
Symptai’s Core Values:
Integrity, Candour, Curiosity, Extraordinary People, Exceptional Results
Caribbean Assurance Brokers Ltd. (CAB), a name synonymous with innovation, is a multi-line insurance brokerage offering the full spectrum of insurance products and services throughout Jamaica. Through these offerings, we provide our clients with peace of mind in preparation for life’s uncertainties.
Our Management team mixes to perfection the blend of experience and millennial energy to rapidly adapt to our customers changing needs.
We provide our service, based around our core values of teamwork, experience, professionalism and integrity, at all times striving to exceed our clients’ expectations, through bringing our vision and mission statements to life.
Welcome to CUNA Caribbean Insurance Jamaica Ltd. Here we make insurance affordable for all people. It’s who we are. It’s what we love to do. As a member of the TruStage, we’ve been a leading insurance provider for Credit Unions and their members for over 80 years, and every day our dedicated team ensures that you and your family stay financially protected.
We believe insurance is For All People, and we are committed to being inclusive and to understanding the needs of each and every one, in every stage of life. We continue to develop products to help you prepare for the unexpected, catering to your needs, your life, and your budget so that you can live comfortably.
Through its partnerships with tech giants such as Microsoft and Verifone, MC Systems continues to provide trailblazing solutions that have been game changers. For example, its payroll solutions have enabled many companies in the region to effectively monitor and manage staff and HR challenges which have led to improvement in efficiency. Many of its innovations have been first to market, resulting in many entities being able to improve their service deliveries while remaining profitable.
A testament of its success is not only evident in the feedback from its clients, but also the numerous local and international awards it has received over the years. The organisation has won more than 17 awards from Verifone, the Jamaica Manufacturers and Exporters Association and several others.
As technology evolves at a rapid pace, MC Systems remains committed to bringing greater value to its customers while providing innovative solutions to the region’s challenges.
Cumax Wealth Management Limited (formerly Credit Union Fund Management Limited – CUFMC) was incorporated in August 2005 as the wealth and asset management arm of the Credit Union Movement. The Credit Union Fund Management Company was formed out of the need for Credit Union members to access foreign currency investments as well as other wealth accumulation products.
The company was rebranded on March 24, 2021 as it seeks to spread its clientele to serve the wider community. The company is a subsidiary of the Jamaica Co-operative Credit Union League and is licensed by the Financial Services Commission (F.S.C.) as a Securities Dealer. We are a member of the Jamaica Stock Exchange, Pension Fund Manager, a Pension Fund Administrator and an approved Collective Investment Scheme (CIS) Fund Manager.
It is a prudent, shareholder/client- centric, technology-enabled employer of choice; delivering 12.5% return on shareholder equity and over J$2.5 Billion worth of value to its clients.
Established in 1988 in Bologna (Italy), CRIF has a global presence, operating over four continents (Europe, America, Africa and Asia). Today, CRIF is the leader in Italy for retail credit management and lending support solutions and, thanks to the expertise acquired over more than 25 years of activity in highly competitive markets, it is the leading group in continental Europe in the banking information sector and one of the main operators on an international level for integrated business and commercial information and credit and marketing management services. Moreover, CRIF makes its knowledge and information assets available to consumers through services which are specially designed to help them take decisions calmly and with knowledge of the credit and property markets. CRIF is committed to digital financial inclusion. We work responsibly to offer innovative solutions to support our customers to enhance access to credit in compliance, granting a digital access and use of financial services by excluded and underserved people.
The CRIF Credit Bureau has been present in Jamaica since 2011, having originally been established as CRIF NM Credit Assure, a joint venture between CRIF S.p.A and the Massy Group, with the objective of providing a world-class credit bureau and related added-value services in Jamaica and the Caribbean. After obtaining the license in 2012 from the Ministry of Finance to operate a full file (positive and negative data) credit bureau in Jamaica, it began operations in September 2013.
At the beginning of 2017, CRIF took the full control of the company and now CRIF Information Bureau Jamaica Ltd. is part of the CRIF Group.
As a duly licensed credit bureau, in Jamaica CRIF collects credit information from B.O.J approved Credit Information Providers (CIP’s), such as banks, credit unions, building societies, micro finance organizations, etc.; the information is then validated and transformed into factual and usable credit reports. These credit reports are then used by credit grantors and other approved users to assess an individual’s or company’s credit worthiness for loans, mortgages and a variety of other uses within the purview of the Credit Reporting Act 2010.
CRIF is the leading provider in continental Europe of banking credit information, one of the key players worldwide providing integrated services and solutions for business & commercial information and credit & marketing management, and is included in the prestigious FinTech 100, a ranking of the leading global technology solution providers to the financial services industry.
More than 10,500 financial institutions, 600 insurance companies, 82,000 business clients and 1,000,000 consumers use CRIF services in 50 countries on a daily basis.
CRIF at a glance:
40 country-based operations
80+ subsidiary companies
6,200+ professional at your service
608+ million of euro total revenue (2021)
257 million of euro million of euro current equity (2021)
The Jamaica Co-Operatives Insurance Agency Limited (JCIA), formerly National Union of Co-Operative Insurance Services (NUCS- CIS), is a corporate insurance agency formed under The Co-Operatives Act, and is owned and operated by and mainly, for members of the Co-Operative Movement in Jamaica.
THE COMPANY PRESENTLY OPERATES FROM FOUR LOCATIONS ISLAND WIDE.
Head Office located on the grounds of the Jamaica Co-operative Credit Union League
2-2A Manhattan Road Kingston 5.
8 Perth Road Mandeville
(inside COK Sodality Co-operative Credit Union’s office)
1 King Street, Montego Bay
(inside the C&WJ Co-operative Credit Union’s office)
Beadle’s Plaza Santa Cruz
(inside the C@WJ Co-operative Credit Union’s Office)
The Company presently has a staff complement of twenty- four experienced and dedicated individuals ready to serve our corporate and individual clients. The organization is managed by a 7-member Board of Directors and a Management Team of three with membership in:
Over time, as your Credit Union evolves, your image may lag behind…it may appear “dated” and “tired” and not a true reflection of who you are today.
In an ever-expanding world of competition, Credit Unions are enhancing their Brand & Branch image to be seen as THE financial services organization of choice within their marketplace.
Since 1989, Credit Union Brand Engineering (CUBE) has been assisting credit unions across Canada and the Caribbean in adding impact to their brand image and member marketing programs through the development of effective creative strategies, and the design of attractive brand & branch solutions designed to enhance the perception of who you are, and better communicate just what you are all about.
Contact Info:
Tom Hewlett
President
Credit Union Brand Engineering (a division of Signature Group Inc.)
598 Falconbridge Road Unit #1
Sudbury, ON P3A 5K6
www.cubeyourbrand.com
1 (705) 688-2226